At the Institute of Certified Administrative Professionals (ICAP), our core values define who we are and guide everything we do. These values underpin our commitment to advancing the administrative management profession and supporting our members in achieving excellence.

1. Excellence

• We strive for the highest standards in everything we do, from our certification programs to our member services.
• We are committed to continuous improvement and innovation, ensuring that our offerings remain relevant and of the highest quality.

2. Integrity

• We uphold the principles of honesty, transparency, and ethical behavior in all our interactions and decisions.
• We foster a culture of trust and accountability among our members and within the broader professional community.

3. Professionalism

• We champion the professionalism of administrative management, promoting best practices and high standards.
• We encourage our members to conduct themselves with competence, reliability, and respect in their workplaces.

4. Collaboration

• We believe in the power of collaboration and the strength of community. We encourage teamwork and the sharing of knowledge and experiences.
• We create opportunities for members to connect, network, and support each other’s growth and success.

5. Inclusivity

• We are committed to creating an inclusive and diverse environment where all members feel valued and supported.
• We strive to make our programs and resources accessible to professionals from all backgrounds and regions.

6. Empowerment

• We empower our members with the knowledge, skills, and confidence to excel in their roles and advance their careers.
• We provide tools and opportunities for personal and professional development, helping members to reach their full potential.

7. Leadership

• We cultivate leadership qualities in our members, encouraging them to take initiative, inspire others, and drive positive change in their organizations.
• We lead by example, demonstrating the qualities we wish to see in the administrative management profession.

8. Innovation

• We embrace change and are committed to staying at the forefront of industry trends and technological advancements.
• We continuously seek new and better ways to serve our members and enhance the value of our offerings.

9. Service

• We are dedicated to serving our members with excellence and responsiveness, meeting their needs and exceeding their expectations.
• We contribute to the broader community by advocating for the profession and supporting initiatives that promote administrative excellence.

10. Lifelong Learning

• We believe in the importance of continuous education and professional development.
• We provide a range of learning opportunities to help our members stay current and grow in their careers.