The Institute of Certified Administrative Professionals (ICAP) Competency Framework is designed to provide a clear roadmap for the skills, knowledge, and abilities essential for administrative professionals. This framework ensures that CAP® certified individuals are well-equipped to meet the demands of today’s dynamic workplace, fostering a culture of excellence and continuous improvement.

1. Organizational Communication

Effective Communication Skills

• Mastering both verbal and written communication to convey information clearly and professionally.
• Developing active listening skills to understand and address the needs of colleagues and stakeholders.

Interpersonal Skills

• Building and maintaining positive working relationships.
• Demonstrating empathy and emotional intelligence in interactions with others.

2. Business Writing and Document Production

Professional Writing

• Creating clear, concise, and error-free business documents, including emails, reports, and memos.
• Adapting writing style to suit different audiences and purposes.

Document Management

• Efficiently producing, formatting, and managing documents using various software applications.
• Ensuring accuracy and attention to detail in all written communications.

3. Technology and Information Distribution

Office Technology Proficiency

• Utilizing modern office technology and software to enhance productivity and efficiency.
• Staying current with technological advancements and integrating them into daily work.

Information Management

• Managing and organizing digital and physical information effectively.
• Ensuring the secure distribution and storage of sensitive information.

4. Office and Records Management

Organizational Skills

• Implementing efficient office systems and procedures to streamline operations.
• Prioritizing tasks and managing time effectively to meet deadlines.

Records Management

• Maintaining accurate and up-to-date records.
• Understanding and adhering to legal and regulatory requirements for records retention and disposal.

5. Event and Project Management

Event Planning

• Coordinating and managing events, meetings, and conferences from inception to completion.
• Handling logistics, budgeting, and vendor relationships to ensure successful events.

Project Management

• Applying project management principles to plan, execute, and complete projects on time and within budget.
• Utilizing tools and techniques to monitor progress and address challenges.

6. Human Resources

HR Fundamentals

• Understanding basic human resources principles, policies, and practices.
• Assisting with recruitment, onboarding, and employee relations activities.

Employee Support

• Providing administrative support for HR functions, including benefits administration and performance management.
• Promoting a positive work environment and supporting employee engagement initiatives.

7. Financial Functions

Basic Financial Management

• Managing financial transactions, including invoicing, budgeting, and expense tracking.
• Understanding financial statements and reports to support organizational decision-making.

Cost Control

• Identifying opportunities for cost savings and efficiency improvements.
• Assisting with financial planning and analysis to support business objectives.

8. Leadership and Professionalism

Leadership Skills

• Demonstrating leadership qualities, including initiative, accountability, and decision-making.
• Inspiring and motivating colleagues to achieve common goals.

Professional Development

• Committing to continuous learning and development to stay current with industry trends and best practices.
• Upholding ethical standards and demonstrating integrity in all professional activities.

9. Critical Thinking and Problem-Solving

Analytical Skills

• Applying critical thinking to analyze situations, identify problems, and develop effective solutions.
• Using data and evidence to support decision-making processes.

Innovative Thinking

• Encouraging creativity and innovation to improve processes and solve challenges.
• Adapting to changing circumstances and finding new ways to achieve objectives.

Achieving Excellence through Competence

The ICAP Competency Framework ensures that CAP® certified professionals are equipped with the comprehensive skills and knowledge necessary to excel in their roles. By adhering to this framework, administrative professionals can demonstrate their expertise, contribute to organizational success, and achieve their career aspirations.