Global Skills Matrix

The Global Skills Matrix is a globally recognised career and competency framework for administrative professionals. It provides a structured way to define roles, assess skills, and support career progression across different levels of administrative work.

Developed through international research, the framework highlights the strategic value of administrative professionals and promotes consistent global standards for the profession.

What Is the Global Skills Matrix?

The Global Skills Matrix helps to:

• Define key competencies and behaviours for administrative roles

• Map career pathways and progression levels

• Support professional development and upskilling

• Align job roles with real organisational impact

It moves beyond task-based job descriptions and focuses on capability, contribution, and professional growth.

Why It Matters for CAP Professionals

For Certified Administrative Professional (CAP) candidates and members, the Global Skills Matrix:

• Provides a global benchmark for administrative excellence

• Supports career planning and progression

• Reinforces CAP’s mission to promote professional standards

• Helps translate certification into real workplace value

Download the Official Reports

Learn more about the framework through the official Global Skills Matrix publications: